Every minute that you hold up your customers as they fill out forms, search for answers or wait for help is one minute less for their real life.
Lumpy, awkward interactions, which used to be the norm, are becoming conspicuous, and unforgivable.
From now, people will come to expect that their transactions, enquiries and questions will be handled with zero friction. We're already getting used to self-service AI-driven platforms which give effortless, instant service (think booking a car or ordering a pizza).
Emplifi is helping forward-thinking organisations eliminate friction from their customers' experiences, by helping them blend human and artificial intelligence on a unified platform.
