EMPLIFI's Unified Platform

Emplifi Bot lets you offer conversational self-service no matter what channel your customers are using

  • Web chat

  • Twitter

  • WeChat

  • Facebook Messenger

  • Alexa

  • SMS and more

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Using a single unified platform, you can leverage the power of the world’s best AI

  • Analyse intent using Google’s Dialogflow, and Microsoft's LUIS

  • Understand and generate speech with Amazon’s Lex and Polly

  • Integrate with Watson as required

 
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Blend human and artificial intelligence

  • Move customer interactions from virtual agent to human seamlessly, without switching channel

  • Manage escalated human interactions via your legacy chat and CRM platforms

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Use the power of AI to turn your contact centre team into super agents

  • Empower your virtual and human agents with instant answers, leveraging multiple information sources, FAQs and knowledgebases